Boat rides on the Ganges in Varanasi.

Every sunrise boat ride on the Ganges in Varanasi is a moment of peace and wonder — but for tour operators, it also carries responsibility.

India’s vibrant Heritage Walks connect travelers with timeless stories – but even the most well-planned experiences can face unforeseen incidents. 🏛️

🌿 SafeTree Lens 08 – Protecting Tour Operators with Professional Indemnity Insurance 🌍

We’re excited to present SafeTree Lens 08, highlighting a crucial aspect of responsible tourism — the importance of Professional Indemnity Insurance for Tour Operators.

For tour operators, risk doesn’t take a holiday. Neither should protection. 🌍

That’s why SafeTree Lens 07 explores a vital question: Why is liability insurance essential for every tour operator?

Case Note:

Jai Dev v. Tour Operator, 2024

SCC Online NCDRC 125

Case Note:

Online Travel Portal vs. Amrit Pal Jaiswal & Ors. on 07 August, 2024

Revision Petition No. 2544 of 2023

Case Note:

A leading OTA vs Devraj Beharnani & Ors. on 22 January, 2024

SCC Online NCDRC 310

Facts of the Case

The complainant booked an international travel package with leading online travel portal for himself and his grandchildren, costing INR 4,50,000. The package included flights, accommodations, meals, sightseeing, and travel insurance.

Case Note:

Kuoni Travel (India) Pvt. Ltd vs Arun Sinha & Ors. on 23 January, 2012

Revision Petition in National Consumer Disputes Redressal Commission in New Delhi

Summary

Entity involved:  A small tour operator based out of Connaught Place, New Delhi

Trip details:  A 10-day trip to Bali and Malaysia for a family of 4, amounting to ₹3.4 Lakhs.

Case Note:

Thomas Cook India Ltd. vs Mr. Yogesh Singhal & Ors. on 1 July, 2024

Appeal in the Delhi State Consumer Disputes Redressal Commission