Case Study 05: Why Liability Insurances are vital for every Tour Operator.
Case Note:
Online Travel Portal vs. Amrit Pal Jaiswal & Ors. on 07 August, 2024
Revision Petition No. 2544 of 2023
Revision Petition No. 2544 of 2023
SCC Online NCDRC 310
The complainant booked an international travel package with leading online travel portal for himself and his grandchildren, costing INR 4,50,000. The package included flights, accommodations, meals, sightseeing, and travel insurance.
Revision Petition in National Consumer Disputes Redressal Commission in New Delhi
Entity involved: A small tour operator based out of Connaught Place, New Delhi
Trip details: A 10-day trip to Bali and Malaysia for a family of 4, amounting to ₹3.4 Lakhs.
Appeal in the Delhi State Consumer Disputes Redressal Commission
Lawmakers are enacting laws to safeguard consumers worldwide, and liabilities against service providers are rising. The tourism sector is no exception, and tour operators face an increasing number of possible domestic and international service claims.